Product information
Fashion is a very stressful place to work because of the demands of doing the shows - no one expects a writer to produce two books a year on the dot - but it's also a very toxic place to work. Nostalgia is a very complicated subject for me. I'm attracted by nostalgia but I refuse it intellectually. A woman has the age she deserves. I design from instinct. It's the only way I know how to live. What feels good. What feels right. What is needed. Give me a problem and I will approach it creatively, from my gut. I love the 2000s because everyone started to love haute couture. Sometimes the simplest things are the most profound. I wanted to dress the woman who lives and works, not the woman in a painting. I do not have one theme for each season, I just try to make beautiful clothes all year round. Doing collections, doing fashion is like a non-stop dialogue. Go to a place where you're not going to be stressed, because a honeymoon itself can be a stressful thing. I love the 2000s because everyone started to love haute couture. My shows are about the complete woman who swallows it all. It's a question of survival. I try to contrast; life today is full of contrast... We have to change. Dressing up. People just don't do it anymore. We have to change that. You cannot be creative with people around you.
Shipping & Returns Policy Information
We currently ship in the United States. Any order placed after Noon (EST) or over the weekend will process the next business day.1. Can I change the address on my order once it has shipped?
Once your order has completed processing and is assigned a tracking number, we are unable to make any changes to an address. For future assistance, you may be able to contact the carrier directly.
2. Do you offer free shipping?
We offer free shipping on all orders over $150 to the United States.
3. Where do you ship?
We currently ship in the United States.
For shopping to countries other than the United States, please email us at hello@renoxjewelry.com
4. How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Delivery methods covered by DHL are presented below. You can find them before confirming your order:
Shipping method - Economy
Delivery time - 5-8 business day
Shipping charges - Free ($150 and above)
5. Do you offer same day delivery?
No, we don’t offer a Same Day delivery service for now. Sorry for the inconvenience.
6. Will I be charge duties and taxes?
For the United States, duties are included. Texas are applied at checkout according to the state/city of the shipping address.
Returns
We are happy to offer a full refund for any returns which meet our returns policy.
1. What is return policy
We do accept returns in respect to the following conditions:
Your item must be in the same condition that you received it.
Your item shouldn't have been used in any way.
Your item must be in its original packaging.
Your item must have been sold on RENOX.
You will also need the receipt or proof of purchase.
The return request is made within 30 days of delivery.
The return is made within 30 days of the return or exchange request.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
2. Can I exchange an item?
We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
3. How do I return?
To request a return, please send your order details to us via email hello@renoxjewelry.com. We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
To process a return on your order, please email us at hello@renoxjewelry.com.
4. What if I received a defective item?
All of our brands only work with enduring materials, from precious metals to genuine gemstones. We have worked hard to build strong relationships with all of our brands so we can bring you beautiful, high quality materials for everyday wear.
We guarantee any of our product to be free of defect. We would gladly accept any return request resulting from a defective item granted they respect the above general return conditions.
If you have a return request resulting from a defective item, the return label will be sent to the email address you have used when placing an order.
If you have more questions, please email us at hello@renoxjewelry.com.
5. How much is the return shipping fee?
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. The return shipping fee is below:
Shipping method - Standard
Defected item - Free
Change of mind - $15
6. When I will receive my refunds
Once your return has been received, authenticated and accepted, we will process a refund.
Refunds will be completed via the original payment method. The funds may take up to 10 business working days to be credited back into your account, due to varying processing times between payment providers.
If you have more questions about returns, please email us at hello@renoxjewelry.com
I wish I had invented blue jeans. They have expression, modesty, sex appeal, simplicity - all I hope for in my clothes. You can only go forward by making mistakes. Attitude is everything. There are always protests, whether you do something good or bad. Even if you do something beneficial, people say you do it because it's advertising. My relationships with producers or photographers - these are relationships that took years. Never in my wildest dreams did I entertain the idea that I would become a fashion designer. Awkwardness gives me great comfort. I've never been cool, but I've felt cool. I've been in the cool place, but I wasn't really cool - I was trying to pass for hip or cool. It's the awkwardness that's nice. I don't care about money. I really don't care. I just want to do what I do. I don't try to be in fashion; I don't try to follow trends. You just end up out of fashion that way. Fashion is always of the time in which you live. It is not something standing alone. But the grand problem, the most important problem, is to rejeuvenate women. To make women look young. Then their outlook changes. They feel more joyous. My learning process is by eye alone; it's not at all scientific. I was the first person to have a punk rock hairstyle. Women are more sure of themselves today. They don't have to emulate the way men dress. Women are women, and hurray for that. It pains me physically to see a woman victimized, rendered pathetic, by fashion.
PRODUCT FEATURES
F.A.Q.
They appreciate cut and details, things that aren't so obvious.
What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as many different local payment methods including Klarna, iDEAL, AliPay, Sofort, giropay, and many more.
Can I purchase items with another currency?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Can I make changes to my order after it’s been placed?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
Do you offer e-gift cards for international customers?
E-gift cards are only available to customers shipping within the U.S.
How Do I Set Up A Subscription Order?
We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact us our customer service team if your delivery has not been received within the dates described.
How To Return My Items?
We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
